Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@doeriverdesigns.com. Please note that returns will need to be sent to the following address: 908 Chase Drive, Suite 3, Johnson City, TN 37604.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@doeriverdesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, laser engraved or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges 

For eligible, non-personalized items, the fastest way to receive a different item, size, or color is to contact us at support@doeriverdesigns.com to request a return. Once your return is accepted, you may place a separate order for the new item. Personalized, custom, or laser-engraved items are not eligible for exchange unless we made an error with your order.

Refunds

We do not offer refunds on personalized, custom, or laser-engraved items unless there is a mistake on our part. For eligible non-personalized items, you must contact us within 14 days of receiving your order to request a return. Once your return is approved, the item must be shipped back to us promptly in its original, unworn and unused condition. Items must be free of stains, odors, pet hair, or other signs of wear or use.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, we will process the refund to your original payment method within 5 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost in transit.